I’m going on record as saying ‘WTF?’
Seriously, what happened?
Yesterday was all terrible rush…tired…too much work…Monday’s. Today was…bored out of my skull. The very antithesis of yesterday.
It’s not that I don’t have work to do – I was still able to build up a task list, and it wasn’t all done by the end of the day. It’s just that I do thrive on having a challenge. The work I had to do today was not the most stimulating. It’s that crappy administrative work that lays untouched for weeks or months that sooner or later need completing, but no one’s that bothered if it waits. It certainly doesn’t keep me fulfilled, like I’ve completed a big piece of work. It’s just stuff.
What’s worse, is that I know my team are busy. There’s a lot of work out there, and they’re all beavering away. So it occurred to me that perhaps I’ve got this wrong. Maybe I need to reassess how I evaluate my team’s workload. You see, I’m often busy with the normal routine of work, so it fits in with everyone else sense of daily pressures. Right now though, I feel like my camouflage has been lifted, and I’m a sitting duck exposed.
I like to think I’m organised. I keep my inbox empty, placing emails in their correct folder, flagging the ones that need follow up work. The casework waiting approval is zero. No major deadlines are waiting. The most critical cases are waiting for key tasks to be completed; it’s not that they’re just waiting there to be written up.
So I have to think, how is it the work seems less busy for me, but not for my team? I could take the easy way out, and say it’s an organisation thing. For sure, there are some tips and tricks I could pass on, and I have done in the past, but ultimately I think it’s a cop out. In fact, I worry that it’s victim blaming. You see ‘frontline’ workers, particularly caseworkers in child protection, have significant pressures heaped on them. They’re typically at the lower end of the pay scale, but the collective responsibility is much higher. Large organisations, particularly government departments operating on an outmoded neo-liberal economic basis, lose sight of the very real complexities their workers face. In other words, it’s not a system catered for efficiency.
So now, seeing that the work my team hasn’t diminished, even as mine has, I feel compelled to reassess what I’m missing as a team leader. Am I providing all the available time and ability to help my workers out? I don’t necessarily mean completing tasks for them – I dislike this as it infantilises and people can become dependent on that sort of thing. What I mean is providing the space for them to complete their tasks. Help relieve their pressures.
For example, do they have clear case direction? A lot of times I’ve seen workers (in different locations) put off particular cases simply because they haven’t received any clear direction. Many government organisations operate a command-and-control style leadership process (ironic for a profession of mainly social workers), and so workers have a habit of waiting until given specific instruction. Sometimes leaders can fall into the trap of thinking clear direction has been given, or even forgetting to give any direction at all. Regular supervision can help minimise this, but for some case matters they simply progress nowhere, in a kind of indecisive stasis. The more rigid the hierarchy, the more pronounced the problem.
So in this instance, is it an opportunity for a wider dialogue with workers? Not just asking them how they are going, but clarifying that they know where there are going with each case? Is it about encouraging them to re-assess where they are?
I can also examine collective approaches. Sometimes, everyone in a team is busy, and assumes everyone else is, so they don’t ask for help, and put off undertaking home visits, meeting clients etc. Again, I wouldn’t seek to complete those tasks myself, but rather examine how, as a team, we are organised. I can encourage a team dialogue – what is everybody doing today, tomorrow, next week? Are we able to re-organise our calendars to accomodate each other?
This is about active engagement with the team. I could just sit back and wait. Feel that I’m on top of my work, and in so doing I’m making myself available for my team when they do start to send work through for approval, or when a crisis hits. This is passive availability – it’s good to have, but it doesn’t engage with the needs of the team. In fact, it could grow resentment because it might be quite apparent I have little to do, and looks like I’m not helping.
I’ve already cautioned against helping with specific tasks, because I don’t want to infantilise, and it’s also inefficient. If I was helping with specific tasks, it would be like being an extra worker, but I can only be in one place at a time like that. As a team leader I need to be available for everyone, and be in a position to prioritise as critical issues crop up (and this being Child Protection, they will).
So having little to do is not the self-congratulatory slap-on-the-back it might seem. Assuming there’s a lack of ability in the team to organise can be destructive, because such a perception ignores the wider complexities of workload and how organisations are structured (and so becomes victim blaming). It leads to an uncomfortable question – am I not so busy because I have been ignoring pressing, underlying, issues in my team? Critical reflection can be difficult sometimes; facing up to errors and mistakes can be uncomfortable. This is an opportunity to correct particular team wide issues, and help my team by being present in the moment to help them, and facing up to challenges I might have decided to file long ago, when I really should have tackled them head on.