Back to the frontline: getting a refresher on core skills

Today I’m doing something a little different. I’m spending a day working on caseworker duties.  

I’ve always been conscious that as I move beyond the frontline role I might become entrenched in a narrow skill set, and forget the key skills that support the workers I am meant to lead. Having empathy for their point of view and their specific roles is vital if I am to do my job, so that’s why I am refreshing some of those skills.

My main area of concern is client interaction in the context of assessment and investigation. My current role has a limited scale of involvement, usually based on safety planning meetings and dealing with telephone calls. It’s been some time since I interviewed a child, visited a home with the intention of assessing that environment, or speaking with parents to guage their capacity. In my role, I am reliant on my team telling me what they think, and so I need to trust their instincts and skills. Spending some time in their shoes will help remind me of their pressures and responsibilities. Given they often ask for my perspective based on my experience, I think it’s good to make sure I don’t get rusty.

I’ve opted to do the casework role with the other team. It’ll take pressure off my team, and widen my scope of learning. Since it’s only a day I’ve opted for the intake week, when there are new referrals being managed.

It’s a good opportunity to learn from colleagues, and show that as frontline workers they have a little to teach us. 

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