Checked my work email this morning to find a number of crises developed overnight, so already I’m the fan of destiny prepped for the bowel discharge of fate.
Time is short on this morning’s bus ride, so this is a short blog entry about prepping for crisis.
1. Keep the routine as much as possible. I exercise in the morning before work. It would be tempting to forego this and head straight to the office, but the short term benefit of an extra hour would be extinguished by the long term break in routine. Better to exercise, be refreshed, and come into work all set.
2. Reprioritise, don’t panic. Crisis does not equal disaster. There may be a number of options available. I had planned on a number of things today, but clearly I’ll need to reorganise. This is different from ignoring what I plannned today – some of it will be quite important. If I need to move things to tomorrow or later it should be controlled and assessed, not simply dumped. That way I maintain control.
3. Communicate with the team. Not everyone will be needed to respond, but everyone should know what the situation is, and depending on the seriousness of the situation be able to reorganise and reprioritise their work. This means holding a quick briefing – I call these Scrums – of about 5 minutes to give everyone the details. This helps the team anticipate need and plan their own workload to help their colleagues.
So there are 3 quick nuggets for managing crisis. Incorporate it into your routine, not the other way round. Have an organised reorganisation of work priorities. Communicate with the team. All this will help develop a cohesive and disciplined response.